Along with lighting, temperature, humidity, space, the degree of acceleration and jerk experienced by the commuter significantly influences the commuter's comfort and, in fact, industrial standards prescribe a maximum limit to acceleration and jerk in normal conditions.
I've been working on a case study that involved modeling the acceleration and jerk of an object in motion where the parameters not only included a net force thrusting the object in a horizontal direction (so I conveniently overlook forces caused by aerodynamic drag, contact friction, etc.) and the mass of the object but also a spring and damper buffer between the object and the source of thrust. Intuitively, it is expected that acceleration and jerk are significantly influenced by the profile of the applied net force applied and the mass that the thrust is moving but what was unknown was how influential the spring-damper buffer is to overal acceleration and jerk.
Net Thrust Profile (units = N)
To constrain the model I took a standard spring-damper model and applied it in the longitudinal direction (rail-speak for same direction as the rails) which makes it a 1-Dimensional study.
In this example I used SparxEA and SysML which leverages the OpenModelica library (which graciously provides functions for derivatives, etc.). The modeling approach analyzes the chassis' motion relative to the bogey based on the thrust's reaction force. The acceleration of the chassis relative to a global reference point takes then acceleration of the bogey (simply dividing the net force by the mass) and subtracts the chassis' relative acceleration. This global chassis acceleration is then differentiated to determine its jerk.
I compared three instances: first as a baseline, second with a low damping constant, and the last with a low spring constant. According to the model the damper and spring buffer has a negligible influence on the global acceleration but has a marked difference to the jerk profile. Furthermore, the analysis results suggest that the low damping constant instance provides a more comfortable trip, perhaps saving you from that cup of scalding coffee.
|Relative Displace (m), Acceleration (m/s^2) and Jerk (m/s^3)||
Global Acceleration (m/s^2) and Jerk (m/s^3)
 'Jerk' is the rate of change of acceleration.
 ANSI/ASCE/T&DI 21-13 Automated People Mover Standards
 Direction of travel is taken to be in the positive longitudinal direction. The reaction force on chassis mass is in the negative longitudinal direction (which is why you feel you're being pushed back as the train accelerates).